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Frequently Asked Questions

Custom Linen Service FAQ

Frequently Asked Questions

What categories do you offer?

We offer a comprehensive range of linen and home textiles across Bedding, Nursery, Table, Kitchen and Dining, Decor, and Loungewear. Our product categories include Bedding, Blankets, Quilts, Pillow Covers, Sheets, Duvet Covers, Organic Crib Bedding, Tablecloths, Runners, Napkins, Pillowcases, Bed Covers, Shams, Towels, Duvets, Decorative Pillows, Placemats, Kitchen Accessories, Pillows, and Apparel.

Can I customize products (sizes, colors, monograms)?

Yes. Many items are customizable. You can select sizes and colors on product pages, and monogramming is available on select items. For special requests, our team is happy to help.

What fabrics do you use?

We use high-quality materials including 100% cotton, organic cotton, and other natural fibers across our lines. Specific fabrics and finishes are listed on each product page.

How do I place a custom order?

On the product page, choose your options (size, color, pattern) and add to cart. For complex or multi-item custom orders, you can contact our support team for assistance and a personalized quote.

What are typical lead times for custom orders?

Lead times vary by product and customization level, but most custom orders ship within 1–3 weeks. Expedited options may be available for select items.

Do you offer care instructions for your products?

Yes. Care instructions are provided on each product page. Generally, most linens are machine washable in cold water with a gentle cycle and tumble dry on low or line dry where recommended.

What is your return policy?

We offer a 30-day return or exchange window for eligible items in unused condition and original packaging. Customized or personalized items may be final sale; details are provided at checkout and on the product page.

Do you ship internationally?

Yes, we ship to many destinations worldwide. International shipping rates and delivery times vary by destination and chosen service.

How do I measure for sheets, duvet covers, and bed linens?

Consult the size guide on each product page. For sheets, match to your mattress size and depth. Duvet covers should correspond to the size of your duvet insert. If you’re unsure, our support team can help determine the correct size.

Do you offer wholesale or bulk orders?

Yes, we welcome bulk orders for hotels, hospitality, and other businesses. Please contact our sales team for information, quotes, and any customization options.

Are organic options available?

We offer Organic Crib Bedding and other organic options where indicated. Look for organic labels on product pages to identify available items and fabrics.

How can I contact customer support or track my order?

You can reach us via email, phone, or live chat. After placing an order, you can track it from your account dashboard or the order confirmation email.

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